Refund policy

Due to the nature of Cosmetic  ,herbal, beauty, and personal care products, HELUAR follows a strict quality and hygiene-first return policy.

✅ Eligible for Return or Replacement

Returns or replacements are accepted only if:

  • The product is damaged on arrival

  • The product is defective

  • An incorrect item is delivered

🕒 Requests must be raised within 48 hours of delivery.

📸 Proof Required

Customers must provide:

  • Clear photos or videos showing the issue

  • Order number and registered contact details

Requests without proper evidence may not be approved.

❌ Non-Returnable Items

For safety and hygiene reasons, the following are non-returnable and non-refundable:

  • Herbal supplements

  • Beauty & skincare products

  • Personal care items

  • Opened, used, or tampered products

  • Products marked Final Sale

💸 Refund Policy

  • Approved refunds are processed within 7–10 business days

  • Refunds are credited back to the original payment method

  • Shipping charges (if any) are non-refundable