Legal notice
Welcome to HELUAR.
This Legal Notice governs the use of our website, products, services, and online store platforms operated under the brand name HELUAR.
By accessing or using this website, you agree to comply with the terms, policies, and notices mentioned herein.
Company Information
Brand Name: HELUAR
Business Type: Online Beauty, Cosmetics & Personal Care Store
Regions Served:
• United Arab Emirates (UAE)
• Kingdom of Saudi Arabia (KSA)
Contact Email:
support@heluar.com
Customer Support:
Available through website contact form, WhatsApp, email, or official social media channels.
Nature of Products
HELUAR offers cosmetic, skincare, beauty, wellness, grooming, and personal care products intended for external and cosmetic use only unless otherwise clearly mentioned.
Our products are not intended to diagnose, treat, cure, or prevent any disease.
Product descriptions, beauty claims, ingredient references, testimonials, and marketing content are provided for general informational and cosmetic purposes only.
Medical & Cosmetic Disclaimer
Results from skincare and cosmetic products may vary from person to person depending on skin type, allergies, environmental factors, and individual usage patterns.
Customers are advised to:
• Perform a patch test before use
• Read ingredient labels carefully
• Consult a dermatologist or healthcare professional if sensitive to cosmetic ingredients
HELUAR shall not be liable for misuse, allergic reactions, or improper application of products.
Pricing & Currency
All prices displayed on the website are shown in the applicable regional currency:
• AED for UAE customers
• SAR for KSA customers
Prices may include or exclude VAT depending on local regulations and checkout settings.
HELUAR reserves the right to update pricing, promotions, discounts, shipping fees, or product availability without prior notice.
Intellectual Property
All website content including:
• Logos
• Brand elements
• Product images
• Graphics
• Designs
• Text
• Marketing materials
• Videos
• Store layouts
are the intellectual property of HELUAR and may not be copied, reproduced, distributed, or used without prior written permission.
Unauthorized use may result in legal action.
Orders & Acceptance
HELUAR reserves the right to:
• Accept or reject any order
• Cancel suspicious transactions
• Limit quantities
• Refuse service where fraud, misuse, or policy violations are suspected
Orders are considered confirmed only after successful payment verification and order processing.
Shipping & Delivery
Delivery timelines are estimated and may vary based on:
• Customer location
• Courier availability
• Customs clearance
• Public holidays
• External logistical conditions
HELUAR is not responsible for delays caused by third-party courier providers or customs authorities.
Returns & Refunds
Returns and refunds are subject to our Return & Refund Policy.
For hygiene and safety reasons, opened or used cosmetic products may not qualify for return unless defective or damaged upon delivery.
Limitation of Liability
HELUAR shall not be liable for:
• Indirect damages
• Cosmetic dissatisfaction
• Delayed deliveries
• Temporary website interruptions
• Third-party service failures
• Unauthorized use of customer accounts
Users access and use this website at their own discretion and responsibility.
Privacy & Data Protection
Customer information is processed securely and used only for:
• Order fulfillment
• Customer support
• Marketing communications (where consent is provided)
• Service improvement
HELUAR takes commercially reasonable measures to protect customer data in accordance with applicable UAE and KSA e-commerce and privacy regulations.
Governing Law
For UAE customers:
Applicable laws and regulations of the United Arab Emirates shall apply.
For KSA customers:
Applicable laws and regulations of the Kingdom of Saudi Arabia shall apply.
Any disputes arising from website usage or transactions shall be subject to the competent jurisdiction of the applicable country.
Policy Updates
HELUAR reserves the right to modify, update, or revise this Legal Notice at any time without prior notice.
Customers are encouraged to review this page periodically.